Nobu Hotel London Portman Square Exterior

Success Stories

Nobu Hotel London Portman Square

Success story

Nobu Hotel London Portman Square

Working closely with the Nobu London team, Alliants created a guest app which places the guest at the heart of the customer journey.

Nobu Hotel London Portman Square

The brief

Nobu Hotels blend modern cool luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Working closely with the Nobu team in London, Alliants tailored our Alliants Experience Platform to help Nobu:

  • Digitise the customer experience and business processes to reduce physical touchpoints;
  • Create contextual one-to-one relationships via messaging;
  • Track requests and their status across the Nobu brand, location, department, and vendor;
  • And help leverage data to make faster decisions and develop growth strategies.

Our solution

The Alliants team created a guest app which places the guest at the heart of the customer journey.

The mobile app enables guests to:

  • Reserve their stay, confirm dinner and view their itinerary.
  • Chat with the Nobu Hotel teams on multiple platforms in over 100+ languages via their mobile device.
  • Easy check-in and check-out.
  • Use a digital key to access their room.
  • Book 24-hour-in-room dining.
  • Ask the Nobu team for recommendations for local places to visit.

Our solution

The Alliants team created a guest app which places the guest at the heart of the customer journey.

The mobile app enables guests to:

  • Reserve their stay, confirm dinner and view their itinerary.
  • Chat with the Nobu Hotel teams on multiple platforms in over 100+ languages via their mobile device.
  • Easy check-in and check-out.
  • Use a digital key to access their room.
  • Book 24-hour-in-room dining.
  • Ask the Nobu team for recommendations for local places to visit.

What our clients say

We were delighted to receive this feedback:

"Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat."

Stephanie - Front of House Manager, Nobu Hotel London Portman Square

Our results

We were delighted to receive this feedback:

"Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat."

Stephanie - Front of House Manager, Nobu Hotel London Portman Square

OPTIMISE BUSINESS PROFITABILITY

Our Success Stories

Beautiful sandy beach and blue sky

Accor Group

Alliants has worked with Accor Hotels since 2016 and are a global BI partner working with the central BI team in their Paris HQ.

Tell me more

The Alpina Gstaad

The Alpina Gstaad

The Alpina Gstaad hotel, a luxury 5-star hotel in Switzerland is a recipient of numerous awards including The Forbes Travel Guide Star Award 2020.

Find out more

Nobu Hotels

Nobu Hospitality

Nobu Hospitality, the global lifestyle brand founded by Nobu Matsuhisa, Robert De Niro and Meir Teper, has produced an interactive mobile app in partnership with Alliants.

Find out more

Company
About usMeet the TeamMembershipsCareers
Resources
NewsVideos
Policies
Privacy NoticeCookie Policy
Contact
hello@alliants.comContact FormBook a Demo

© 2022 Alliants Ltd. All rights reserved. Registered Address: Fryern House, 125 Winchester Road, Chandlers Ford, Hampshire, SO53 2DR, United Kingdom. Company Registration Number (UK): 06868886. VAT Number (UK): 973844770. Registered in England and Wales.