The only platform combining messaging with concierge, enabling contactless communication and trip planning to deliver exceptional customer experiences.
Deliver a contactless guest experience with a human touch.
Proactively engage with guests in their channel or app of choice including WhatsApp, WeChat, FB Messenger, LINE, SMS, in your hotel’s app, web and more.
Seamlessly manage conversations within your hotel and allow your guest to communicate in over 100 languages.
A simple and intuitive guest app that facilitates a contactless experience.
Enabling the richest messaging experience within your own app at every stage of your guest's journey from pre-arrival to post-stay.
Allow guests to experience a truly contactless guest experience, including contactless check in & check out, digital mobile key, guest folio, recommendations, request handling and real-time, personalised digital itineraries.
See all your customer data in one view to help tailor your guests' experience and increase customer satisfaction.
Create rich digital itineraries together with guests. Send schedules of multiple reservations, activities, requests, and statuses. No need to spend labour delivering and re-delivering paper confirmations. Share in real-time.
Free up staff time with automated features such as streamlining deliveries and collections with our easy package scanning. Enable quick responses with our quick reply templates and increase service levels. All your recommendations, contacts & events in one place.
Anticipate your guest's needs and automate time-consuming, repetitive tasks, allowing staff to focus on delivering exceptional guest experiences.
Easily integrate your customer's data and profiles from your CMS and PMS and see their data. Once a guest messages one property, they will be recognised in any subsequent properties. All your data in one view.
Increase efficiency by automating time-consuming tasks with chatbots, automated workflows and quick reply templates to deliver exceptional guest experiences.
House all your recommendations, contacts & events in one place. Connect in real-time - any device, anywhere.
Manage all of your vendor contacts and easily contact them through the staff app while on the go.
Gain immediate freedom from your desk with our Staff App. Stay connected with your guests at all times to provide an instant and seamless service.
Understand your customer with data and insights at your fingertips.
Fully understand your customer and their journey, including what they do and when. Gain critical data insights about your guests' booking behaviour and spending patterns.
Improve your ability to deliver on guests' expectations and increase revenue with our suite of reports at property, brand, regional and corporate levels.
Be in control of your data with our strict data protocols, policies and procedures.
A scalable cloud-based platform that will grow with your business. 24/7 support and full training to suit your style of learning.
With our online knowledge base & learning management system, video training and in app guided tours we ensure your team are trained consistently to suit every style of learning.
We can easily connect to the third-party integrations that mean the most to you, including CRM, PMS, EPOS, IPTV & many more. See all your guest data in one place and maximise the value of every guest interaction.
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Automate the ordinary. Deliver the extraordinary.
Our platform is cloud based and built for scale supporting regional, brand and global levels.
Online knowledge base, online learning management system, video training and in app guided tours are just some of the features to ensure your team understand how to best use the platform along with our dedicated support team who are there just in case.
All communications are encrypted via industry standard HTTPS/TLS (TLS 1.2 or higher) over public networks. This ensures that all traffic between you and Alliants is secure during transit. Service Data is encrypted at rest in AWS using AES-256 key encryption.
Automatically detect when images of credit cards, passports, IDs or credit card numbers are typed in by customers and users, the offending messages are then destroyed from the database to avoid retaining sensitive data.
You control your data and how long it is retained within the platform. Our architecture allows you several controls on the retention of independent item to provide you with the most flexibility while remaining secure.
Manage user permissions ensuring staff members can only access and change what they need to. Ensuring a seamless operation.
Converse with your guest in the app or channel of their choice including WhatsApp, WeChat, FB Messenger, LINE, SMS, in your hotel’s app, web and many more and see all the conversation history in one place, no matter what channel was used.
Seamlessly manage all of your customers conversations and requests in one view, from one property and one department to multiple properties across a global chain.
Communication between guests and staff is automatically translated in over 103+ languages.
Ability to send personalised messages to 1000 customers simultaneously with just 4 clicks.
Embed rich content in your messages, from files to images and on the most advanced platforms content cards with calls to action. Whatever your content the platform puts it in the best format for the channel.
Build workflows for frequently asked questions or common actions based off a customer's message.
Simplify and improve the guest experience by allowing guests to login with their Apple, Google, or Microsoft login etc
Prior to arrival, send your guests a secure link to complete the check-in process on web or mobile app. All check-in requests are consolidated into one screen.
Enable your guests to use their smartphone as a digital room key and experience a truly contactless check-in.
Guests can seamlessly check-out following their stay without any need to visit the front desk. Guests can check their folio, billing information and confirm payment using their authorised card.
Enabling the richest messaging experience within your own app so guests can receive carousels, links, files and much more.
Provide guests a real time view of their requests and the status through rich digital itinerary, stay in control by deciding what is guest visible and what isn't. No need to spend labour delivering and re-delivering paper confirmations.
Compare properties, departments and users to better understand how to improve efficiency and interactions with customers.
Fully understand your guests preferences by being able to compare guest behaviours against market, segment and property. This gives your team an understanding of what benefits the guest better and be able to personalise recommendations.
The ability to provide Corporate, Regional and Multi property reports, making comparisons easier and spot patterns across different properties.
Understand your customers sentiment by leveraging our sentiment reporting.
Send quick pulse CSAT surveys through messaging to understand customer satisfaction. Whether this be based off a conversation, concierge request or reservation. Truly allowing you to keep your finger on the pulse of your customers.
Benchmark yourself against other customers and industry benchmarks to understand performance opportunities and gaps.
No matter what your preference of device is - iOS or Android, you can stay connected with your guests with our optional staff app when away from the desk.
Enable colleagues to respond on the go with iOS and Android applications ensuring the team don't have to remain at the desk to provide a flawless service to guests.
Enable the team to be able to look up vendors and vendor contacts directly from their device as well as being able to call them from the application making it easy to confirm guest requests when away from the desk.
Be able to pull up a guest's full itinerary and see the status of all of their requests, as well as being able to see all other guest requests at the same time.
See a guests profile where you need them, providing key information such as guest image, contact information and history, further enhancing guest recognition.
Easily scan incoming packages for customers on the go. Reducing the time and effort taken with the increase in online shopping.
Develop customised experience flows for your customers with no coding. Trigger messages and actions based on events across your organisation.
For common queries and questions, let a chatbot take the strain. If you don't trust the responses, operate in 'whisper bot' mode where your staff review the messages before sending them.
Easily scan incoming packages for customers on the go. Reducing the time and effort taken with the increase in online shopping.
Enable connectivity to Enterprise SSO platforms over OpenID, SAML, etc. such as Azure Active Directory, enabling easier user provisioning and de-provisioning.
Connect your own systems or bring your own integration, allowing you to maximise use of the platform and keep all of your systems in sync.
Easily integrate with many key industry CRMs, PMS and Service Ticketing systems like Oracle Hospitality, Infor, Amadeus HotSOS, Knowcross and many more.
Share with guests a real time view of their requests and the status through a web enabled itinerary & stay in control by deciding what is guest visible and what isn't. No need to spend labour delivering and re-delivering paper confirmations.
Manage all of your customers requests in one view, whether on one property or many. Easily see the full status of a guest's request.
Connect all of your vendors in one place for easy reference, allowing you to store key information and insights on each of your vendors / partners to keep all the team informed.
We know that ⅔ of the time you are repeating a lot of the same requests with the same vendors. We have built Vendor Services to reduce the time required to enter in that information to avoid you needing to enter in the information again and again.
See which vendors are open now and in the future, from wherever you are in the world.
Build workflows for common tasks or actions. For example, automatically send confirmation of bookings and charges to a vendor at the end of the day to ensure invoice reconciliation becomes less laborious. Also use workflows to trigger package deliveries after a guest checks in and have it sent via the service order system of your property.
