Compare properties, departments and users to better understand how to improve efficiency and interactions with customers.
Fully understand your guests preferences by being able to compare guest behaviours against market, segment and property. This gives your team an understanding of what benefits the guest better and be able to personalise recommendations.
The ability to provide Corporate, Regional and Multi property reports, making comparisons easier and spot patterns across different properties.
Understand your customers sentiment by leveraging our sentiment reporting.
Send quick pulse CSAT surveys through messaging to understand customer satisfaction. Whether this be based off a conversation, concierge request or reservation. Truly allowing you to keep your finger on the pulse of your customers.
Benchmark yourself against other customers and industry benchmarks to understand performance opportunities and gaps.
Great platform that integrates multiple systems, and is very user friendly. Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat.