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Get to know

Vickie Miller

Customer Success Manager

Starting her hospitality career as a Concierge at the world-renowned Regent Beverly Wilshire, Vickie Miller segued into hospitality software, serving 14 years with GoConcierge, the legendary software provider, latterly as their Director of Training & Client Relations. Following the acquisition of GoConcierge, Vickie served as International Customer Success Manager for ALICE for almost two years before joining Alliants.

With her deep understanding of our target market, Vickie knows how to design products which our clients want and how to deliver those products so they are quickly adopted and become deeply embedded.

Q&A with Vickie Miller

For the first in our new series of ‘meet the team’ interviews with our hospitality team, we chat with Vickie Miller, Customer Success Manager.

Can you tell us a little bit about yourself?

I was born in NY but grew up primarily in California and for a time in Japan as my mother comes from outside of Tokyo. My father’s family came from Mexico so we used to joke we were Mexicanese or Japican. I speak enough Japanese to travel on my own around the country and my level of Spanish may best be described as “eavesdropable.”  I have a wonderful daughter Emily and two lovely step-daughters, Grace & Claire with my husband Daniel. The girls all live in the US whilst Daniel and I have been living in the Scottish Borders for over 5 years now.

What attracted you to join Alliants?

Having grown up in a private family business, I prefer to work for privately held companies like Alliants as there is a combination of a family/team spirit whilst also fostering a certain autonomy and independence when working. I like the combined years of experience found in our executive team. I trust their judgement, especially during an unprecedented pandemic as we have been experiencing worldwide. I also appreciate their vision and have been impressed with their innovation when it comes to our application.

What are some of your passions?

I have amassed over 2.5 million air miles with just one carrier. Part of the appeal of onboarding and training new customers has been the travel it has afforded me. I have always loved to travel. My father used to say “Travel is the best education.” I have certainly found a lot of truth in that. I have been all around the world but still have so many places I want to visit and experience. The passion I have in travel is more about the people and their culture… and the food! Yummy!

Who has been the biggest influence in your career?

My career trajectory began with my foray into hospitality many years ago. I had an opportunity to work as a concierge at a famous hotel in Beverly Hills. I was very fortunate to learn my craft from a team that included five Les Clefs d'Or concierges. Their commitment to professionalism, hospitality, and the overall guest experience made me want to build tools that would enhance their jobs and make them more efficient as concierges. Alliants Experience Platform allows the concierge to think less about the technical side of their job so they can focus on the more personal side of fulfilling guest requests. I have always viewed the concierge profession as more of an art form. It requires a desire to please and to nurture. You have to want to help people. So I would say, there wasn’t necessarily an individual “who” that influenced my career, but a community of “who.” A community of professional concierges.

What is a great day off for you?

Perusing a gallery of fine paintings with my husband and Emily, followed by a formal Afternoon Tea in gorgeous surroundings, ending with a night at the theatre.

What’s been your best travel experience?

At the age of 21, I took a partial gap year and backpacked alone across Europe, Scandinavia, and North Africa for six months. I carry these memories with me forever. I think this type of travel builds character and confidence and I hope all young people will have an opportunity to have the same experience before they settle down.

And finally… Your best travel tip?

If you find yourself in a new city and want to have a unique experience, don’t rely on travel apps. Go find a concierge, even if it’s not a hotel you’re staying in, and ask for something off the beaten path. But be sure to tip them for their time! Depending on how helpful and if they’ve made reservations and such, I usually tip around £/$10 plus.

Oh, and if you ever need a taxi in a busy city, go to a hotel. Wait your turn and be sure to tip the doorman who hailed the taxi for you! A couple pounds/dollars will do.

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