Customer experiEnce services

Enable Exceptional Experiences

We help clients develop, create and manage the customer journey to consistently deliver exceptional experiences.


Delivering exceptional customer experiences

Although our skills reside within the realms of creating the best technology platforms, all of our expertise starts at the same place, the customer.

Our customer experience consulting methods have been adopted by some of the most iconic brands in hospitality and beyond. Using our depth of knowledge within all disciplines of technology and business consulting, we are able to develop strategies that create the right customer experience and the business behind it to execute them. No matter how personal your service, technology at some stage will be underpinning or enhancing the experience. There is plenty of talk around mobile first, digital first etc… we are true to our core value and roots of customer first strategies.

Whilst each client brief will be hand crafted to meet their specific needs, we have helped senior management teams in;

  • Customer Experience Discovery
  • Customer Experience Strategy
  • Customer Experience Systems

Like to know more? Contact Kevin Edwards on +44 (0) 7738 887749 or email

meet the LEADERSHIP team
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Explore our Success Stories

Alliants are intuitive and understand the guest thought process, therefore are able to anticipate what's next. Their company ethos would be best described as that of being perfectionists, always striving to improve their platforms.

Brad Mumford

Four Seasons Hotel at The Surf Club, Surfside, Florida